Shipping

There are two separate clocks on a custom order, and confusing them is the usual source of a “where is my order” message:

• Turnaround — how long the item takes to make.
• Shipping — how long the carrier takes once it leaves.

The published figure below is the first of those, not both.

Turnaround time for custom shoes is 2-3 weeks to get the shoes and customize them. That is production time only — shipping time starts once the order is completed and handed to the carrier.

The 2-3 weeks is production time. Shipping time starts once the order is completed and handed to the carrier, and is on top of it.

Custom singlets and other made-to-order apparel generally require approximately 2 weeks after submission to our manufacturer, plus design approval time before submission.

In-stock items typically ship within 1-3 business days after payment.

Orders go out Monday through Friday, excluding holidays.

Orders ship with USPS, with UPS or FedEx used when appropriate.

Shipping is included in the listed price of each item. There is no separate shipping charge at checkout.

Expedited shipping may be available on request for an additional charge, arranged directly, not at checkout.

Most domestic shipments arrive within 2-7 business days after dispatch.

Checkout currently accepts United States shipping addresses only. A non-US address cannot be entered at checkout today.

We ship within the United States only at this time.

You can check where your order has got to at any time using your order number and the email you ordered with: track your order.

Your order number is on your confirmation email. Once an order ships, a carrier tracking number is shown there too if there is one.

Once a parcel is with the carrier, its progress is in their hands.

Once a parcel has been accepted by the carrier, delivery is their responsibility. We will work with the carrier to resolve issues and file applicable claims.

If a parcel is shown as delivered but you cannot find it, contact the carrier first. If you need further help after that, contact us and we will help investigate.

Orders are sent to the address entered at checkout.

If the address is wrong, contact us immediately. Address changes are only possible before the order has shipped.