Returns, Refunds & Cancellations

Most wrestling shoes, singlets, and apparel are produced or prepared specifically after an order is placed. All sales of custom and made-to-order products are generally final once production has begun.

We do not ordinarily accept returns, exchanges, or refunds for the following reasons:

• Customer changes their mind after purchasing.
• Customer orders the incorrect size.
• Customer no longer wants or needs the product.
• Customer prefers a different color or design after ordering.
• Customer misunderstands a production timeline that was clearly disclosed before purchase.

Exceptions apply where required by law, including qualifying defective, damaged, incorrectly supplied, or undelivered merchandise.

Orders may enter production shortly after purchase. Cancellation requests must be submitted as soon as possible. If production has not begun, we may be able to cancel the order. Once production has begun, cancellation requests are generally not accepted, except where required by applicable law.

Customers are responsible for reviewing the sizing information provided on each product page before purchasing. Custom and made-to-order items generally cannot be returned or exchanged due to incorrect size selection. If Owens Wrestling Customs supplies a size different from the size confirmed in the order, please contact us for assistance.

Most products are made to order and are not held as ready-to-ship inventory.

• Wrestling Shoes: Typically ship within 2-3 weeks.
• Custom Singlets & Apparel: Typically ship within approximately 2-3 weeks.

These are estimated production and processing timelines before shipment. Delivery time is additional.

If an order cannot ship within the promised timeframe, we will notify the customer and provide the applicable options regarding delays, cancellation, and refunds as required by law.

If an item arrives damaged, defective, or materially different from what was ordered, please contact us promptly. We request that customers report problems within 7 days of delivery whenever possible and provide photographs of the product and packaging. We will review the issue and provide an appropriate resolution, which may include replacement, repair, or refund depending on the circumstances and applicable law.

Certain customized products may have minor cosmetic variations due to their manufacturing or finishing processes. Any expected variations, material limitations, or special care requirements will be described on the applicable product page. Normal wear and damage resulting from improper care or misuse are not ordinarily considered manufacturing defects. This does not exclude claims involving products that are defective or materially different from their descriptions.

For eligible non-custom products, return requests must be submitted within 14 days of delivery. Items must be unused, unworn, and in original condition with applicable packaging. Customers are responsible for return shipping unless the item is defective, incorrect, or otherwise subject to a seller-paid return under applicable law.

Approved refunds will be issued to the original payment method. We aim to process applicable refunds promptly after approval or receipt and inspection of a return, where appropriate. Bank processing times may vary.

If you experience an issue with your order, please contact us so we can work toward a resolution.

• Email: owenswrestlingcustom@gmail.com
• Instagram: @owens_custom.shoes.singlets
• Phone: 814-243-5696

Please include your order number and a description of your concern.

Nothing in this policy limits rights or remedies that cannot legally be excluded.